External links about me

LinkedIn
- micahww.com/linkedin
GitHub
- micahww.com/github

Resume

Experience

Dallas Stars - IT Support Coordinator

Time frame:
- July 2023 - present
Location:
- Frisco, TX
Quick description
- Develop solutions that fit department needs and maintainability/longevity.
- Coordinate and assist other departments with tech needs.
- Primary point of contact for helpdesk related issues.
- Plus everything before title change.
Longer description
In such a small department things are ever changing but 2 main responsibilities arose:
1. Develop solutions to issues presented by other departments, focusing on issues that could use a coding/dev solution using whatever language fit best; Python, C#, PowerShell, JS/HTML/CSS. As the goal of these projects generally were aimed at helping speed processes up or make something easier I strived to make the usability and maintainability as simple as possible. Keeping it simple helped the project outlive me as the users could use and maintain it.
2. Be the go-to person for in-person troubleshooting on various helpdesk issues. With my experience helping Teachers, Dentists, coaches, and more I learned how to work with all sorts of people and in all kinds of situations. All of that led to the skills of being effective in helping troubleshoot issues with people, even if I didn't know the answer right away.

Dallas Stars - IT Technician

Time frame:
- April 2022 - July 2023
Location:
- Frisco, TX
Quick description
- Troubleshoot general software & hardware issues.
- Teach basic software & hardware for new tech.
- Live event support (Stars hockey games).
- Manage networks for events (tenant events).
Longer description
Day to day responsibilities include providing support & training for both on-site and remote employees on both sides of the company, normal business operations & hockey operations. This ranged from providing live event support during the team's games, managing network requests/management for events at our public centers when tenants rented the space out, and troubleshooting employee's hardware and software issues.

DECA Dental - IT Technician

Time frame:
- June 2021 - April 2022
Location:
- Dallas, TX
Longer description
Provide remote technical support for offices across the country.

Hudson ISD - IT Technician

Time frame:
- Summer college break 2019 & 2020
- Winter college break 2019
Location:
- Hudson, TX
Longer description
While teachers and students were present the primary responsibility was to assist teachers with any issues while allowing them to still teach but once they left for the summer the project became replacing an entire campus worth of desktops and laptops (each campus had around 300 desktops & 300 laptops) with brand new equipment and then moving the old equipment to a different campus, giving them a slight upgrade. To do this all machines needed to be wiped before moving, setup cleanly in the new location, and software refreshed (each room could have different software suites).

Projects

The below projects are all with the Dallas Stars

I designed and implemented a CI/CD pipeline with GitHub Actions for an Azure hosted SpringBoot application. Utilizing a Blue Green deployment strategy allowed the dev team to test their code in the cloud before it ever hit production as the Azure cloud hosting had a different behavior than locally running the application.
I built a web graphic that would periodically update showing where the team stood in the standings of the regular season and then the playoffs so the players and coaches could see at a glance how they were doing in comparison to other teams. To do this my custom API would fetch data from an open NHL API and reformat it in a way that was better suited for the frontend, this was needed as both the NHL would change up the data source on occasion and CORS restrictions.
- Backend/API:
  - Hosted in Azure via Azure Functions
  - Written in C#
- Frontend:
  - Hosted in Azure via Azure Static Web Apps
  - Written in HTML/JS/CSS
I replaced a manual process of updating a TV graphic for seating and game info in the pressbox. The original method required swapping a USB stick from the back of the TV to just needing to update a web SharePoint list & waiting on a scheduled refresh with as much of displayed data dynamically fetched.
- Backend/API & Frontend:
  - The backend and frontend were deployed as part of the above mentioned project
I developed an automated solution that assisted in the network management of events that the IT was responsible for managing. Before automation, it required someone from IT to manually toggle different settings required for events at the precise time we wanted them to go live, which could be at any time of day. By having a Monday.com form board people could submit requests with their details and after IT approval via the Monday.com board the entire network management was automated.
- Backend:
  - Hosted in Azure via Azure Functions
  - Written in C#
- Frontend:
  - Monday.com form and board

Education

Certifications

Degree

BS in Computer Engineering
Graduated spring of 2021
University of North Texas, Denton TX
Senior Design project
- Private Cloud with IoT, a TSGS project sponsored by NASA.

Skills

Programming Specific:

C#
SQL
C/C++
Python
PowerShell
Bash
JavaScript
HTML
CSS

Other

Adobe Create Cloud software suite
Azure
Microsoft AD
Office 365 Administration