In such a small department things are ever changing but 2 main responsibilities arose: Develop solutions to issues presented by other departments, focusing on issues that could use a coding/dev solution using whatever language fit best; Python, C#, PowerShell, JS/HTML/CSS. As the goal of these projects generally were aimed at helping speed processes up or make something easier I strived to make the usability and maintainability as simple as possible. Keeping it simple helped the project outlive me as the users could use and maintain it. Be the go-to person for in-person troubleshooting on various helpdesk issues. With my experience helping Teachers, Dentists, coaches, and more I learned how to work with all sorts of people and in all kinds of situations. All of that led to the skills of being effective in helping troubleshoot issues with people, even if I did not know the answer right away.

Day to day responsibilities include providing support & training for both on-site and remote employees on both sides of the company, normal business operations & hockey operations. This ranged from providing live event support during the team's games, managing network requests/management for events at our public centers when tenants rented the space out, and troubleshooting employee's hardware and software issues.

Provided both remote in person support for the corporate office and ~100 dental offices across the country. This included troubleshooting hardware and software issues on products ranging from a standard office setup to dental hardware; such as oral cameras, x-ray machines, and more. I also worked with staff in the remote dental offices to help them learn basic troubleshooting skills so they could either resolve issues themselves in the future or at least be able to provide me with the information I needed to help them.